Privacy Policy

1. Introduction

Bramlet Home Improvement (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit bramlethomeimprovement.com (the “Site”) or contact us, how we use and share it, how long we keep it, and the choices and rights you have.

This policy applies to information we collect through the Site and through your communications with us. It does not apply to any third-party websites we may link to, which have their own privacy policies.

Please also see our Cookie Policy, which describes the specific cookies and tracking technologies used on the Site.

2. Who we are

Bramlet Home Improvement is a home improvement business. We are the party responsible for the personal information described in this policy. You can reach us using the contact details in Section 14.

3. Personal information we collect

We collect the following categories of personal information:

Information you give us directly. When you fill out a contact or quote-request form, call us, email us, or otherwise communicate with us, we may collect your name, phone number, email address, mailing or project address, and any details you choose to share about the work you want done.

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information through cookies and similar technologies, including your IP address, device and browser type, pages viewed, links clicked, the site or ad that referred you, and general location inferred from your IP address. See our Cookie Policy for the specific cookies involved.

Information from advertising and analytics partners. Our analytics and advertising partners (such as Google, Meta, Microsoft, and Reddit) may provide us with information about how visitors interact with our ads and Site.

We do not intentionally collect sensitive personal information (such as precise geolocation, government ID numbers, or health information) through the Site, and we ask that you not send us sensitive information through our forms.

4. How we use your information

We use personal information to:

• Respond to your inquiries and provide quotes and estimates. Schedule, perform, and follow up on home improvement services.
• Communicate with you about your project or requests.
• Operate, maintain, secure, and improve the Site.
• Understand how visitors use the Site through analytics.
• Market our services, including through advertising on other platforms, and measure how that advertising performs.
• Comply with legal obligations and enforce our agreements.

5. How we share your information

We do not sell your personal information for money. However, some of our use of advertising and analytics technologies may be considered “selling” or “sharing” personal information under certain state privacy laws, because information is shared with third-party advertising partners for targeted advertising. You can opt out. See Section 9 and Section 10.

We share personal information with the following categories of recipients:

• Service providers who help us run our business, such as website hosting, email, scheduling, and customer communication tools.
• Analytics providers, such as Google Analytics and Hotjar, who help us understand Site usage.
• Advertising partners, such as Meta (Facebook), Google Ads, Microsoft Advertising (Bing), and Reddit, who help us deliver and measure ads.
• Professional advisors, such as lawyers and accountants, where needed.
• Authorities or others when required by law, to protect our rights, or in connection with a business transfer such as a sale or merger.

We do not permit our service providers to use your information for their own unrelated purposes.

6. How long we keep your information

We keep personal information only as long as necessary for the purposes described in this policy. In practice:

• Inquiry and quote information is kept while we are in contact with you and for a reasonable period afterward in case you return.
• Customer and project records are kept for as long as needed to provide services and then as required for tax, accounting, warranty, and legal purposes.
• Analytics and advertising data is kept according to the retention settings of the relevant provider (for example, Google Analytics).

When we no longer need information, we take reasonable steps to delete or de-identify it. Please note that we may need to retain certain information to meet legal obligations, resolve disputes, or enforce our agreements, and that copies may persist in routine backups for a limited time before being overwritten.

7. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You share information with us at your own risk, and you should avoid sending sensitive information through unsecured channels.

8. Your privacy rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: request confirmation of whether we process your information and a copy of it.
• Correction: request that we correct inaccurate information.
• Deletion: request that we delete your information, subject to legal exceptions.
• Portability: request a copy of certain information in a portable format.
• Opt out of the sale or sharing of your personal information and of targeted advertising.
• Non-discrimination: we will not deny you services, charge you a different price, or provide a lower quality of service because you exercised your rights.

Residents of California, Colorado, and other states with privacy laws have these rights under laws such as the California Consumer Privacy Act (CCPA/CPRA) and the Colorado Privacy Act (CPA). To exercise any right, contact us using the details in Section 14. We will verify your request, respond within the timeframe required by law, and will not discriminate against you for making a request. If we deny your request, you may appeal by replying to our decision; where required by law, you may also contact your state attorney general.

You may designate an authorized agent to make a request on your behalf; we may ask for proof of authorization.

9. Do Not Sell or Share My Personal Information

Because we use advertising cookies and pixels that may involve the “sale” or “sharing” of personal information for targeted advertising under state law, you have the right to opt out. You can opt out by:

• Declining marketing/advertising cookies in our cookie banner on the Site. Non-essential cookies are active by default when you arrive and remain active unless you decline them.
• Enabling the Global Privacy Control (GPC) signal in your browser or a browser extension. We recognize GPC as a valid opt-out request for the browser sending it.
• Contacting us using the details in Section 14.

10. Cookies and tracking technologies

The Site uses cookies and similar technologies for necessary functions, analytics, and advertising. This includes Google Analytics, Hotjar, and advertising pixels from Meta, Google Ads, Microsoft (Bing), and Reddit. For a full list of the cookies we use, their purposes, and how to manage them, see our Cookie Policy. You can manage non-essential cookies through our cookie banner and your browser settings.

11. Third-party links

Our Site may contain links to third-party websites and services we do not control. This policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Children’s privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. If we make material changes to how we collect, use, or share your personal information, we will provide more prominent notice as required by law, such as a notice on the Site, rather than relying only on an updated date. We will not apply materially more permissive practices to information we already collected without providing appropriate notice and, where required, obtaining your consent.

14. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Bramlet Home Improvement

Website: bramlethomeimprovement.com

Email: jacob@bramlethomeimprovement.com

Phone: (303) 903-6303